Veteranclaims’s Blog

November 12, 2010

DOD’s New 24 Hour 24/7 Outreach Contact Center, PTSD, TBI

Filed under: Uncategorized — Tags: — veteranclaims @ 7:00 pm

Full Article at:
Department of Defense Outreach Contact Center Aims to Provide Help For Veterans With PTSD and Traumatic Brain Injury

By Tracey E. Schelmetic, TMCnet Contributor
November 12, 2010
“In an attempt to provide a new resource to alleviate psychological and emotional health issues as well as problems associated with traumatic brain injury for military personnel, the U.S. Department of Defense has launched a new Outreach Center that will offer round-the-clock assistance to veterans and their family members. The 24/7 Outreach Center is part of the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury, or DCoE. The Department of Defense plans to ensure the center is always staffed with trained, professional health-resource consultants.

“The DCoE call center provides specific subject-matter expertise on psychological health and traumatic brain injury,” said Lolita O’Donnell, DCoE acting director for clearinghouse, outreach and advocacy during a joint interview that took place yesterday with the Pentagon Channel and American Forces Press Service. The DCoE plans to make the new contact center’s services unique by offering help in a narrow area – psychological health and traumatic brain injury – that is a current concern of deployed and returning troops, veterans and their families.”

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